Frequently Asked Questions

Reservations and Payments

How can I book a trip?
You can book your trip through our WhatsApp, by phone, or by visiting our office. Just select the destination, dates, and make the payment to confirm your reservation.

What payment methods do you accept?
We accept credit and debit cards, bank transfers, and cash payments at our office. Some payment methods may vary depending on the destination.

Can I pay for my trip in installments?
Yes, we offer financing options for certain packages. Contact us to learn about the available terms and conditions.

Is it safe to make online payments?
Yes, our platform uses encryption technology to ensure your data is protected.

What is included in the cost of my reservation?
The cost of your reservation includes transportation, accommodation, and specific activities according to the selected package. Check the details of your package to know everything it includes.

Changes and Cancellations

What is the cancellation policy?
Our cancellation policy varies depending on the package and how close the travel date is. You can check the specific details when making your reservation.

Can I change the dates of my trip after booking?
Yes, but changes are subject to availability and may incur additional costs. Contact us as soon as possible to manage the change.

Are there any additional fees for changes or cancellations?
Yes, some changes or cancellations may have administrative charges or penalties depending on the service provider.

Services Offered

Do you offer customized packages?
Absolutely! We can design a tailor-made package based on your interests and budget.

What additional services can I add to my package (tours, insurance, etc.)?
We offer additional services such as travel insurance, local tours, and accommodation upgrades. Ask our staff for options when customizing your package.

Can you assist with visas and other travel documentation?
Yes, we can guide you through the visa requirements and other necessary documents. This service has an additional cost.

Assistance During the Trip

What should I do if I have a problem during the trip?
Contact us immediately through our emergency number. Our team will be available to assist you.

Do you have an emergency contact number?
Yes, when you confirm your trip, you will receive an emergency number available 24/7.

Do you offer assistance with last-minute changes during the trip?
Yes, we can help with itinerary changes, but they are subject to availability and may incur additional costs.

Have questions? Contact us